Essential Responsibilities:

• Greets and assists all incoming visitors, staff and residents in a professional and friendly manner.
• Answers and directs all incoming calls in a professional and friendly manner.
• Use overhead paging system as required.
• Handles inquiries/requests from families, visitors, vendors, community members, etc.
• Monitors for wandering residents and assists as required w/families, residents and staff by providing wander guard elevator code
• Performs weekly check of wandering system function on all elevators and front door; logs results accordingly
• Maintains resident information list including updated floor and room listing (to be used in referring calls and to be used in sorting of mail).
• Is responsible for visitor and resident sign in/out log ; ensures completion when visitors or residents are entering or leaving the facility
• Monitors and logs all visiting pets. Assures up to date vaccinations per regulations and maintains in database
• Assists in training front desk employees.
• Assists Director in arranging front desk coverage as required for call-ins, holidays and vacations.
• Responsible for the postage meter. Also adds postage to all outgoing mail. Report postage meter usage to appropriate departments
• Sorts and distributes resident and staff mail.
• Ensures all deliveries are directed to the appropriate resident or employee.
• Is responsible for performing various office procedures: typing, filing, statistics, ordering supplies with approval of Director.
• Is responsible for selling craft items from cases, raffle tickets, lunch tickets, family meal request forms, stamps and other special event items.
• Collects and logs money in cash box on a daily basis or as needed/required. Maintains cash box. Is responsible for balancing money on each shift
• Notifies Finance Dept. upon request of resident funds
• Accepts donations. Notifies appropriate department of donation. Logs donor info into computer (may be asked to generate a donor acknowledgement letter).
• Logs resident incoming clothing for labeling. Place in closet for laundry staff
• Prepares resident admission inventory form for security officers upon admission. Logs additional resident items brought into facility and assure safety checks.
• Enters maintenance and IT work orders in work order system as requested.
• Assists and maintains employee vehicle log.
• Maintains resident face sheet binder and cardex.
• Mail and log My Innerview surveys to discharged rehab residents.
• Assists with condolence cards for deceased residents.
• Stores keys to Tip Top Shoppe, elevator and various other keys.
• Schedules family and resident events in MS Outlook.
• Assists with release of resident belongings form.
• Handles refunds for money lost in vending machines.
• Logs daily events and givse report to incoming front desk employee before leaving shift.
• Day Shift Receptionist: Checks locked mailbox every morning and distribute contents.
• Reports any concerns/problems to Director in a timely manner.
• Knowledge and proficiency with all emergency responses to include responsibilities during all codes.
• Attends staff meetings and training as required.